NM
Nompumelelo M

1 reviews | Active since Jun 2015

21 Jan 2018, 21:08

Vodacom ****** me data again

Yesterday I borrowed 100 megabytes and I used dat data on whatsapp then I went to sleep around 22:13 and I switched off my data. At 3:28 am today I received a SMS saying I ran out of data then I immediately called Vodacom customer care centre and I was assisted by Tebogo who refused to give me his sure name. I told him my query and he checked on the system and he confirmed that on the system it's showing that at 22:13 I had 99 megabytes and its not showing anything on today's date. My complain is that how come I run out of data while my data was switched off? And now I have to pay for a data that I didn't use. I even checked the data usage at first it said I used 48. Something mega bytes yesterday and 0 megabytes today, when I check later it said I used 50 something megabytes yesterday and 0 megabytes today. So where did my data disappear?

0
Replies (2)
Vodacom
Vodacom's reply22 Jan 2018, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jan 2018, 07:26
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,