JB
Jake B

1 reviews | Active since Feb 2015

29 Mar 2016, 14:19

Vodacom ****** me 40min ago!

At 12:40 (an hour ago today) I topped up 100MB for R49 via my cellphone to my data sim card (router only used for my laptop). 20min later at 1PM I put my computer on and then my router thingie (on for the first time today) and went online (for the first time) and I was informed my data was depleted. I phoned Vodacom, waited another 20min and at 1:20PM I was told that my 100MB data was already depleted... And no one can help me! That is how quickly Vodacom can rob you!<br> Besides that, I cannot do what I need to do and I need to wait between 24-48hrs for them to investigate. I know they going to come back with... \You used the data\"... Timeline wise I will say it's just not possible. Vodacom will say I did, thats it, and so I am ******. This is how I continuously feel about Vodacom. <br> Worse then that, I can't do anything online and Vodacom's online system is useless whilst the call centre is devoid of value and a waste of time. All I want to do it buy data and go online to do what I need to do... I can't do this because no one can help me despite me offering various solutions myself. Vodacom's systems have been down for weeks... Not sure if they were ever up!<br> I am unhappy. Very!!"

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Replies (1)
Vodacom
Vodacom's reply29 Mar 2016, 15:10
Official
Hello jake.db,

Thank you for your posting.

Please note that a consultant will make contact with you to assist with your query.

Regards
Consumer Website Team