DK
Dominic K
1 reviews | Active since Sept 2020
06 Sept 2020, 22:34
Vodacom rob
I bought 20 rand vodacom airtime on the 1st of September via my banking app for my other phone which is a Motorola **** then on Sunday the 6th of September I look I notice I only got R6.09 and my last dial out call was on the 6 off August I merely use the phone in case of a emergency so this company is robbing me I mean us and by the way there was no due date for the airtime I bought
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Replies (2)
Vodacom's replyOfficial
07 Sept 2020, 07:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2020, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Sept 2020, 16:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2020, 16:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,