1 reviews | Active since Feb 2013

27 Apr 2017, 08:26

Vodacom roaming = Terrible experience

<p>I activated roaming on my phone when I went abroad. The service only worked intermittently. No problem I thought, I just won't EVER use Vodacom roaming again.</p> <p> </p> <p>But unfortunately the real issue only started on my return to SA, since then I have only had 3g data access. No 4g or LTE whatsoever, I have been on the phone with customer care on at least 4 occasions and scheduled 2 call backs. No success. My reference numbers, would also supposedly have been sms'ed to me, also has not happened.</p> <p> </p> <p>I have received a call confirming that the issue has been resolved, I only have to reboot the phone. I have done this 10 times.</p> <p> </p> <p>I am tired of phoning an scheduling call backs, I need the LTE for work. Should this issue not be rectified soon, then I will move all my accounts to Cell C or MTN (and I do mean ALL my accounts).</p> <p> </p> <p>This is not acceptable, I evidently have a problem caused by Vodacom's roaming mess, yet no one appears to know how to fix it or even bothers to check up wit the customer (this on a premium package). My phone worked fine before the roaming debacle, I had proper LTE/4g. Fix this, now!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Apr 2017, 08:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team