WS
Willem S

1 reviews | Active since Jun 2017

25 Jun 2017, 13:20

Vodacom Roaming Service

<p>I recently used the Vodacom Roeming service. It was no problem to activate the ''Roam on" service but to activate the "Roam off" is impossible. I have been batteling for a week now to get my phone functional again, despite spending hours with the Vodacom consultants in Midstream and Vodaworld in Midrand.</p> <p>Since Monday 19 June 2017 I have been to the mentioned consultants 6 times without any success. I do have a referance number for the complaint but despite that the technical department keep on asking if the compaint was registered.</p> <p>The result is that Vodacom is making the service agreement between us impossile. I am paying for the service but I can not use the phone. </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jun 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team