Vodacom Roaming - Never Works

International Roaming

We sent forms to activate international roaming two weeks ago. Yesterday, my CEO was on call with Vodacom for two hours, and they confirmed the roaming was activated. This morning at 2:00, she landed in Dubai, and her roaming is not working.

Upon calling the call centre and trying to ask that they kindly check the system and see what the problem is, they refused to assist me. I have all the forms we sent. I have permission to assist her. All I get is a call centre agent who refuses to even check the system or refer the matter to the person that my CEO spoke to yesterday.

I am escalating this matter to ICASA and any other Ombudsman I can. This was the same case last December, when she went to Paris.

She has multiple accounts, and she is a high-net-worth individual. She suffers from business interruptions as she cannot make or receive important calls. This is unacceptable and needs serious attention.

Surely someone must be able to assist. Why are we stuck with call centre agents with a bad attitude and refusing to look into the matter or to assist? They sit and laugh at you when you raise the issue.