DB
Daffyd B
1 reviews | Active since Feb 2023
06 Jun 2024, 20:55
Vodacom Roaming Failure
I am currently out of South African teaching at a school in Honduras. Before I left the country at the end of December 2023, I purchased sufficient air time, and activated 'Roaming' to allow me to phone home each month briefly. I had planned to return back to Cape Town after 6 months, and continue using my Vodacom prepaid account.
However, at the end of March 2024, my 'roaming was cut off. I have written 4 emails to Vodacom, without any response at all.
I still have credit on my phone, but am unable to make any calls when using my SA SIM Card.
I would be grateful if some Vodacom employee could assist.
Kind regards.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jun 2024, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2024, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2024, 15:09Dear Daffyd.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2024, 15:09
Official
Dear Daffyd.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you however responded via email.
Regards
Vodacom Consumer Website Team
Best regards,
DB
Daffyd B's updateReviewer Update
11 Jun 2024, 23:43Good day. I rep**** to your email. However, no acknowledgement from you, nor advice as to waht Vodacom intends doing to rectify this situation.
You were not able to make telephone contact with me because I'm not currently using the SA number as I'm living in another country. - All this was made clear in the email.
My question still is this: I have paid for airtime, which shows on my phone, but am unable to use roaming, because Vodacom has cut me off, without notice and for no reason.
Your agency in Fish Hoek, WC assured me of smooth service.
However, this has not been the case.
Kindly respond with some answers.
You were not able to make telephone contact with me because I'm not currently using the SA number as I'm living in another country. - All this was made clear in the email.
My question still is this: I have paid for airtime, which shows on my phone, but am unable to use roaming, because Vodacom has cut me off, without notice and for no reason.
Your agency in Fish Hoek, WC assured me of smooth service.
However, this has not been the case.
Kindly respond with some answers.
DB
Daffyd B's update11 Jun 2024, 23:43
Reviewer Update
Good day. I rep**** to your email. However, no acknowledgement from you, nor advice as to waht Vodacom intends doing to rectify this situation.
You were not able to make telephone contact with me because I'm not currently using the SA number as I'm living in another country. - All this was made clear in the email.
My question still is this: I have paid for airtime, which shows on my phone, but am unable to use roaming, because Vodacom has cut me off, without notice and for no reason.
Your agency in Fish Hoek, WC assured me of smooth service.
However, this has not been the case.
Kindly respond with some answers.
You were not able to make telephone contact with me because I'm not currently using the SA number as I'm living in another country. - All this was made clear in the email.
My question still is this: I have paid for airtime, which shows on my phone, but am unable to use roaming, because Vodacom has cut me off, without notice and for no reason.
Your agency in Fish Hoek, WC assured me of smooth service.
However, this has not been the case.
Kindly respond with some answers.