AO
Abu O
1 reviews | Active since Mar 2010
27 Jan 2022, 01:16
Vodacom Roaming Data- ****************
I visited Mozambique during December and purchased red roaming bundles throughout my stay. However, my notifications were delayed and data simply disappeared. As a result, my bill which is due at the end of January is incorrect and the data section of the bill must be investigated
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Replies (2)
Vodacom's replyOfficial
27 Jan 2022, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2022, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Feb 2022, 11:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Corporate Data Support Team. Based on the feedback provided, Jabu has confirmed he made contact with you and busy assisting with your query. With regards to your network query, the team has advised the matter is still in hand with the technical team and they will revert back as soon as feedback is available.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2022, 11:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Corporate Data Support Team. Based on the feedback provided, Jabu has confirmed he made contact with you and busy assisting with your query. With regards to your network query, the team has advised the matter is still in hand with the technical team and they will revert back as soon as feedback is available.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,