VODACOM - ROAMING CHARGES - THEFT!!!!

Vodacom has still not given me a breakdown of Charges for 1 Roaming call of R5,317.16. I have called VODACOM 3 times & spoken to operators for over 45 minutes to try & resolve the issue. If anyone is in a similar position I would like you to collectively take legal action against VODACOM. They are the most dishonest & dysfunctional company I have ever dealt with. They have notified me via e-mail to say the issue has been resolved. A link was sent that does not open in the Vodacom App.

They have deducted R1,430.00 this month so far.

Thank you

To whom it may concern.

OVERCHARGED FOR INATERNATIONAL ROAMING - *** - ADRIAAN LOUW

I have been travelling for the last 7 months with my “ROAMING ON”. I have received “TRAVEL SAVER” SMS’s in all the destinations. MEXICO / PERU / BOLIVIA / CHILE / ARGENTINA / TURKEY / GEORGIA / NEPAL / BALI.

I only use the phone in emergencies.

The First call I made was from BALI, 2 days ago to DHL CUSTOMER CARE. Approx 5-8 min call. I received the “TRAVEL SAVER SMS” for Bali.

Why am I being charged R4,925,00?? (SEE IMAGE ATTACHED FROM VODACOM APP).

COULD SOMEONE PLEASE GIVE ME SOME FFEDBACK.

Thank you

Dear Vodacom Customer, we are optimistic that you enjoyed the service experience. Your query with ref number *** has been attended to. Visit My Query: https://bit.ly/2SswlkR to track the progress. Your continued support as a loyal Vodacom Customer is highly appreciated.