wC
wesley C

1 reviews | Active since May 2016

14 Aug 2017, 17:57

Vodacom Roaming

<p>I am currently in amsterdam for 2 weeks. I activated my roaming. I landed sunday (13/8/2017) . Received a whole lot of SMS's about roaming (see below). I still have NO SERVICE. I cannto login into the app because it want to send me an OTP to my phone that has NO SERVICE. Hotels are hesitant to allow internatinal calling ..... thats another story , but I cannot call because my phone has NO SERVICE.</p> <p> </p> <p>I spoke to LINDI at vodacom on the 7 August Around 9:20 and she confirmed all was well and roaming was on.... PFFFFFFT</p> <p> </p> <p>Can you please help.</p> <p> </p> <p>EXAMPLE:</p> <p>You're roaming on the Vodafone World plan. Enjoy the new low rates on Network Vodafone (NLD), R5/min for all calls, R1/SMS, no data services. For T&Cs and rates visit www.vodacom.co.za/roam</p> <p> </p> <p>OR</p> <p>Vodacom welcomes you to NETHERLANDS. For assistance, dial + ********** or use the Contact Us page on the Vodacom App, both for free. Dial + ********** followed by the last 9 digits of your number for voicemail retrieval then press 1 during announcement. Std rates apply. For more info visit www.vodacom.co.za/roamtc</p>

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Replies (3)
Vodacom
Vodacom's reply15 Aug 2017, 06:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

wC
wesley C's update15 Aug 2017, 08:18
Reviewer Update
How is a consultant going to contact me , if I cannot receive any communication ? I really hope they mean email
Vodacom
Vodacom's reply15 Aug 2017, 08:48
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,