Vodacom - road to nowhere

I have for the last 2 months tried moving from Cell C to a Vodacom contract. After many unsuccessful attempts at signing up, I was able to speak to the new sales team leader Philile who assured me she would resolve my issue. After initial action of signing me up for the contract and then putting in requests for a sim swap, I have heard nothing from the team for over a month. I have tried over 10 times to make contact with Philile again and each time she has asked that the consultant let me know she promises she will call me back, which she NEVER does. As I do not want to make this personal, I simply urge you to retrieve and listen to the phone recordings of my last 10 attempts to speak to Philile and let me know if you believe this is acceptable. Please will you advise what my next steps are, as I do not know whether I have a contract signed with Vodacom now or if I may take my business elsewhere. This whole interaction with Vodacom has been amateur and unprofessional, costing me over R300 in airtime to date phoning your call center and being placed on hold, and I’m really questioning if I’m moving to the right company or if I should continue paying for my wife to be on your network.