Vodacom ,Riversquere branch ,Siya ,Anqelique.

Worst branch in the history of vodacom.App**** sunday 8 April 2018 for 2 routers and a samsung s9+ i was accepted sunday and recieved the s9 + and was told by syia that he will process the 2 routers and data deals monday i then explained to him i travel from jhb to here and he has all the documentation so monday he phones amd say i have been approved i can come and collect it ,so i drive through upon arrival i was told he made a mistake it was still on sundays system they had maintanace beieng understanding i said ok but please make sure because i drive from jhb and have to take off work everytime ,tuesday came again got a call its been approved i can come so again i drove to vereeniging just to be told sorry his co worker made a mistake and he is not in store today.after stating the obvious and a few hard words i asked the 2 contracts to be cancelled as i will go to vodacom at the glen,they said ok it will be cancceled today and i can apply there so back i drove to jhb to the glen where i was helped and the sales agent went out and beyond to help me.He then saw it was never cancelled and phoned them to ask for a dealer swop vereeniging riversquere branch refused to do a dealer swop or to cancel the contract and just declined it outright.When asking why and to send him a letter to say why it was declined they refused to and said that no vodacom customer can have more than one contract at a time wich is not true as my partner ,and family have seven to eieght contracts at a time.The glen bodacom phone vodacom head office but head office could not het through to them as they keep on slamming the phone down.After me beieng in a meeting my partner phoned to her what is happening on a revorded call where siya ,angelique and store manager starts laughing at her and say sorry i have to wait 60 days before i can apply.and says they dont have data to send the letter ,again laughing.he then hangs up without answering the question on phoning again we are told he is not in the mood to speak to us because he does not like my partners attitude and he does not have time for it and this is beieng said to us by his supervisor. Beieng a vodacom client since 2009. Having more then 12 contracts with them this is a 1st time i have ever expierienced this.