VODACOM RIVERSQUARE AND HEAD OFFICE - APPALLING SERVICE AND NO RESOLUTION AFTER 3 MONTHS

FW: EC-1U81-1U81JH Customer Query - Vodacom Shop - Riversquare

The above has reference.

13 October 2024 downgraded package with an approximate saving of R1000.00 to be effective 1 November 2024. 26th November 2024, visit to store, assured problem would be resolved. To date this has not been resolved. Emails have been sent to Romeo Monaha (Consultant who sold package) Mohammed (Manager of Store), Andrew Lutchman ***ner of Store), Mantake Mahlare (Specialist Branded Channels, Sandy Juta (Vodacom), Matome Mokabane (Vodacom), Sipho Msimimanga (Vodacom), Thato Makoti Executive Client Liaison Officer who assured me he would follow up and keep me updated.

Store have tried selling me a different package with a different cost and in the interim I have to continue paying my account which is not in accordance with the deal that I was sold and no one is prepared to take accountability for their error.

To what extent does one have to go to get this resolved???