Vodacom River Square

I have been a vodacom subscriber for more than 35 years. I have never seen such rude staff and manager at the Vodacom store in River Square on the 29th November 2021. I took out a contract and my son living in New Zealand also renewed this router. I was then handed over to the technician who was assisting to reload my number. I spent the entire day at that store. Eventually the technician said to me I would have to come back on the Thursday as they were going to charge me an additional R200.00 if I were to come back the following day. I was rather upset as my Sim was already activated whilst I spent the day in the store. My monies for the technician was already paid before he attended to my phone. On arriving home eagerly wanting to play around with my phone, I realized I had no contacts transfered, my phone password was not setup, and a few other issues. During the time that I sat with the technician the staff complained that their manager is rude and abrupt. I could easily relate to that as I heard her speak rudely to her staff. I experienced her rude behavior in and around August when I also wanted to take out a contract, but with her ugly voice tone I decided to leave the store. Over and above this, there was no senitizer at the door. Nonetheless yesterday 2nd November, I called the store to speak to the manager, the manager told the agent that she refuses to speak to me as I called her a "thing". Oh my word, I merely asked to speak to her about the technician I completed my installation. The agent handed me over to a salesman Barend who said he was a supervisor (one of the same staff who said the manager is rude and dislikable). Might I also add the store working hours indicate that they open at 9am. I was first in the que and the store only opened at 9:20am. Customers outside the store was fuming with anger. Today, I had to go back to the store for the 3rd time. The technician grabbed the phone out of my hand and said I complained about him and threathen to clean out the open. I grabbed it back and demanded my r200 which I paid for a complete installation. The technician gave me the R200. I approached the manager and told her that as a manager I wanted to assist with my phone being incomplete. I told her I have experienced her rude and abrupt behavior two months ago when I wanted to do a Sim swap. Regards her allegations that I called her a Thing is untrue. I could here her yelling in the background that she will not speak to me. I reminded her about her behave about 2 months ago and again told her that her own staff belittled her infront of a customer. I told her she was *********** and lack people skills. I left. Whilst standing outside waiting for the store doors to open, a customer in the que behind me said he experienced the same attidue from the manager. She obviously is a ****** and treat us Indians and whites with disregard. Being a prepaid vodacom customer does not make me any less than a contract customer. The manager obviously lack some serious people skills. Does she not know that "the customer comes first". I am actually very sorry to take out a contract with vodacom due to their *********** staff and employment of a manager that needs people skills. The manager should be fired. I will pay up my contract in December and use an alternate service provider.