1 reviews | Active since Dec 2011
Vodacom rips you off when they can't help!!!
It's all well and good when a supplier has full control of your cellular contract but when they do as they please and ****** money from you via your debit order. Now that's theft in my mind.<br> <br> Anyway Vodacom SA, you have migrated my contract to your so called 3D system and that's when everything went wrong. Your customer care in Vodaworld can't even help in this case, pathetic. <br> <br> I got proof that you have charged me an excessive amount for vat, which doesn't add up. The vat is more than the chargeble amount, almost double. A consultant that I spoke to telephonically mentioned that I reached my limit of R300 and I've been softlocked. But I had over 100mb when I bought a 1gb data bundle. How can I spend more than R300 if that's my limit? My contract amount is R175 pm, plus R300 will equal R475 not R780 that is currently reflecting on my billing.<br> <br> My sim has been locked, I can't see my data balance on my vodacom app or site since the migration, all I get back is a error. I feel that I've been ********** and will cancel my contract and stop my debit order if all is not resolved.<br> <br> If I've used that amount of data I will gladly pay. But I won't pay for a problem. Thanks VODACOM...
Thank you for taking the time to voice your concern about the level of service received.
A consultant will make contact with you in due course to assist with your query.
Kind regards
Mrs K
Vodacom Consumer Website Team
Thank you for taking the time to voice your concern about the level of service received.
A consultant will make contact with you in due course to assist with your query.
Kind regards
Mrs K
Vodacom Consumer Website Team
