KP
Kelvin P
1 reviews | Active since Apr 2013
21 Jun 2021, 01:45
Vodacom rips you off and theur incompetence is even worse
What **************** from the so called customer focused operator in the country. After being a customer, a contract customer since 2000, the last few months has been nothing but being ********** by a corporate. I have called in to request my initial call recording from my upgrade with what I was promised but no one can assist. The levels of service from the call centre agents and incompetence is shocking, some of the agents can barely speak properly, and putting you on hold means they are cutting your call. It is pathetic.
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Replies (1)Vodacom's replyOfficial
21 Jun 2021, 07:43 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jun 2021, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
