NA
Natheerah A

1 reviews | Active since Feb 2017

01 Feb 2017, 12:59

VODACOM RIPS YOU OFF

<p>I have been a vodacom customer for more than 10 years now and in this pass year 2 ********** I have experienced the worst service ever.</p> <p> </p> <p>I have a Router with vodacom that i pay religiously every month but every month for the pass 5 months there has been a discrepincy with my data allocation. Im supposed to recieve 2 gigs of data monthly but on the day i recieve my data the 1st of every month the data is depleted after 2 hours of use.</p> <p> </p> <p>I reported this issue in December and only after 3 days recieved feedback from vodacom stating they cannot see what is depleting my data and they reinbursed me with only 1 gig of data.. TOTAL *******!</p> <p>I have now called in again to report the issue and i now have to wait another 48hours before i get feedback.</p> <p> </p> <p>The data rates on this service provider asre so expensive and yet they are still ******** me out of what im paying for.</p> <p> </p> <p>VERY UNHAPPY CUSTOMER</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NA
Natheerah A's update01 Feb 2017, 16:23
Reviewer Update

So your consultant Mbuyiseni contacts me to follow up on my query but is not able to assist me either in getting my issue resolved.

I dont see the point in you instructing someone to call me if the person is not able to assist simply a wasted call.

Now to find out from him that i have to wait 7days for feedback ridiculous!