1 reviews | Active since Feb 2017
VODACOM RIPS YOU OFF
<p>I have been a vodacom customer for more than 10 years now and in this pass year 2 ********** I have experienced the worst service ever.</p> <p> </p> <p>I have a Router with vodacom that i pay religiously every month but every month for the pass 5 months there has been a discrepincy with my data allocation. Im supposed to recieve 2 gigs of data monthly but on the day i recieve my data the 1st of every month the data is depleted after 2 hours of use.</p> <p> </p> <p>I reported this issue in December and only after 3 days recieved feedback from vodacom stating they cannot see what is depleting my data and they reinbursed me with only 1 gig of data.. TOTAL *******!</p> <p>I have now called in again to report the issue and i now have to wait another 48hours before i get feedback.</p> <p> </p> <p>The data rates on this service provider asre so expensive and yet they are still ******** me out of what im paying for.</p> <p> </p> <p>VERY UNHAPPY CUSTOMER</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So your consultant Mbuyiseni contacts me to follow up on my query but is not able to assist me either in getting my issue resolved.
I dont see the point in you instructing someone to call me if the person is not able to assist simply a wasted call.
Now to find out from him that i have to wait 7days for feedback ridiculous!
So your consultant Mbuyiseni contacts me to follow up on my query but is not able to assist me either in getting my issue resolved.
I dont see the point in you instructing someone to call me if the person is not able to assist simply a wasted call.
Now to find out from him that i have to wait 7days for feedback ridiculous!
