VODACOM RIPS US OFF!

<p>I have accessed the new Vodacom app this evening and noticed to my shock and horror that my bill for the month to date is nearly R6000!! Far from the average R1500. This is mainly due to data usage.</p> <p>Sure, in this day and age we use a lot of data which is why I rely on SMS notifications that my contract data is about to run out after which I immediately buy more data to avoid exhorbitant out of bundle rates.</p> <p>Earlier this year this was automatically switched off and now seemingly it has happened again - possibly due to the new app/ automatic reset...? I've tried to access the app a few days ago to check on my bill since I have not received the normal notifications but it was unavailable. When I finally managed to open the app this eve and saw the shocking bill I tried to get through to the call centre but as always that may as well not exist. After holding for nearly 7 minutes I got through to a guy, explained, after which he said he will put me through to a specialist. I held on for another couple of minutes with nobody answering and eventually decided to throw in the towel. Not only am I charged ridiculous amounts for data, now they are making more money on phone calls.</p> <p>Vodacom is simply in it to see how much money they can take from us and does not care about customers/ service at all.</p> <p>This is so disappointing!! Especially this time of year when expenses soar, now this...</p> <p>Why do they simply switch off notifications we rely on to help manage our bills and then charge excessive rates for out of bundle data??! </p> <p>I cannot wait for my contract to expire. Vodacom continues to disappoint and simply does not care. </p> <p> </p>