1 reviews | Active since Feb 2019
VODACOM RIPS THEIR PREPAID CUSTOMERS OFF!!!!
Be careful of Vodacom if you a prepaid customer. They have a wonderful offering of getting the same amount of free airtime that you 'load'....what they DON'T tell you is that: This information was given to me by a Customer Service agent: when I queried why my (supposedly) 'FREE' airtime gets used up so quickly....I calculated the calls I made in 'seconds'....and something didn't seem right. The agent told me that if you load (for example) R100....you get R100 (supposedly) FREE R100...what VODACOM doesn't tell you is that on normal airtime you pay R1, 50 a minute....but on the (supposedly 'FREE' airtime they give you....YOU PAY R3, 00 A MINUTE!!!!)....so WHAT ARE THEY ACTUALLY GIVING YOU FOR 'FREE'?????????......in professional terms...its called 'DECEPTIVE MARKETING'!!! I will be taking it up with the CEO's office directly...and want a DETAILED explanation...besides the USUAL..."read the Terms & Conditions"....if I don't receive satisfactory feedback (DIRECTLY FROM THE CEO/ and not a some Manager....I will take it to Consumer Protector/ Communications Minister/ Investigative Journalists etc etc etc.......I suppose they expect us customers to fund the BILLIONS they must pay the 'Please-Call-Me' guy for ripping him off. Anyone want to email me directly....and we all jointly force them to behave ethically: ********** .....if we get enough people who have been **********....lets try take Vodacom's 'operating licence' away........
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised of the below terms and conditions of the extra airtime rewards:
3.1. Customers will receive 100% of their recharge value back in Extra Airtime. 3.2. Extra Airtime will be subject to the following depletion rates 3.2.1. Local Any Network Any Time voice: R3.00 per minute (billed per second). 3.2.2. Data (non-roaming): R3.00 per MB 3.2.3. Local ANAT SMS: R1.00 per SMS
Should you wish to view the full link of the terms and conditions, please see the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/power-bonus
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised of the below terms and conditions of the extra airtime rewards:
3.1. Customers will receive 100% of their recharge value back in Extra Airtime. 3.2. Extra Airtime will be subject to the following depletion rates 3.2.1. Local Any Network Any Time voice: R3.00 per minute (billed per second). 3.2.2. Data (non-roaming): R3.00 per MB 3.2.3. Local ANAT SMS: R1.00 per SMS
Should you wish to view the full link of the terms and conditions, please see the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/power-bonus
Regards,
Vodacom Consumer Website Team
