GS
Graham S

1 reviews | Active since Feb 2019

03 Feb 2019, 17:05

VODACOM RIPS THEIR PREPAID CUSTOMERS OFF!!!!

Be careful of Vodacom if you a prepaid customer. They have a wonderful offering of getting the same amount of free airtime that you 'load'....what they DON'T tell you is that: This information was given to me by a Customer Service agent: when I queried why my (supposedly) 'FREE' airtime gets used up so quickly....I calculated the calls I made in 'seconds'....and something didn't seem right. The agent told me that if you load (for example) R100....you get R100 (supposedly) FREE R100...what VODACOM doesn't tell you is that on normal airtime you pay R1, 50 a minute....but on the (supposedly 'FREE' airtime they give you....YOU PAY R3, 00 A MINUTE!!!!)....so WHAT ARE THEY ACTUALLY GIVING YOU FOR 'FREE'?????????......in professional terms...its called 'DECEPTIVE MARKETING'!!! I will be taking it up with the CEO's office directly...and want a DETAILED explanation...besides the USUAL..."read the Terms & Conditions"....if I don't receive satisfactory feedback (DIRECTLY FROM THE CEO/ and not a some Manager....I will take it to Consumer Protector/ Communications Minister/ Investigative Journalists etc etc etc.......I suppose they expect us customers to fund the BILLIONS they must pay the 'Please-Call-Me' guy for ripping him off. Anyone want to email me directly....and we all jointly force them to behave ethically: ********** .....if we get enough people who have been **********....lets try take Vodacom's 'operating licence' away........

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Replies (2)
Vodacom
Vodacom's reply04 Feb 2019, 07:31
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Feb 2019, 11:18
Official
Dear Graham, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please be advised of the below terms and conditions of the extra airtime rewards:

3.1. Customers will receive 100% of their recharge value back in Extra Airtime. 3.2. Extra Airtime will be subject to the following depletion rates 3.2.1. Local Any Network Any Time voice: R3.00 per minute (billed per second). 3.2.2. Data (non-roaming): R3.00 per MB 3.2.3. Local ANAT SMS: R1.00 per SMS 

Should you wish to view the full link of the terms and conditions, please see the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/power-bonus 

Regards, 
Vodacom Consumer Website Team