VODACOM RIPS OFF PENSIONERS!!

Item: Vodacom
Rating: 1
Author: Sean Jansen van Vuuren

VODACOM RIPS OFF PENSIONERS

So Vodacom have just UPGRADED MY PARENTS ON THIER "Retentions Program" According to them they can just upgrade who they want. First they send you an unrequested quote. then they just put the upgrade through with zero confirmation you just get a new bill. The fact that they can do this to people AFTER they made their intentions clear that they DO NOT WANT the upgrade.

now get this...iN ORDER FOR THEM TO CANCEL, YOU HAVE TO FIST pay the first months bill and then request a credit!

THIS TO ME IS STRAIGHT UP FRUAD AND I HAVE REQUESTED ALL THE INFO AS BEST I CAN WITH THESE PEOPLE, WHO, AS SOON AS THEY HERE WHAT THE ISSUE IS ABOUT, TRANSFER YOU BETWEEN DEPARTS ME UNTIL THEY CUT THE CALL.

I WILL NOT BE SILENCED!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Aug 2023, 09:34

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Aug 2023, 09:34

Official

SJvV

Sean Jansen van Vuuren's updateReviewer Update

17 Aug 2023, 08:43

When there is a disagreement between two parties it is generally the way in which the problem is handled that makes all the difference. i must say in this case i am happy with the response received from Vodacom and the speedy reply by the consultants. It remains to be seen however, if the solution they have put in place will be effective as we have to wait till the end of the month for changes to take effect.

i will resubmit the outcome here once the dates arrive.

Many thanks Hello Peter for this platform. :)

SJvV

Sean Jansen van Vuuren's update17 Aug 2023, 08:43

Reviewer Update