VODACOM rips me off again

once again, vodacom disappoints. I was sold a cheaper WIFI package over the phone. Silly me, I thought that it would replace the one that ended on the 7th November 2021. Oh no - because I am a "special" and "valued" customer who has "been chosen" to get this special rate - I AM NOW PAYING FOR BOTH!!!! In addition, attempting to cancel the one that has expired has proved to be impossible - you receive the note saying that you will receive an email - well I am still waiting a week later.

This time I WILL CHANGE provider and I think that the ombudsman also needs to hear.