TA
Tania Arendse-Slamat
1 reviews | Active since Mar 2020
07 Jul 2022, 11:00
Vodacom rippogf
Signed up for the R349 uncapped wifi, received router and sim 30 June,they billed me full for june and july logged query resolved but still no connectivity logged query 2 July they log with there service desk on 4 July call again still no connectivity get told this package has had no connectivity for 2 weeks now , mind you I was not told this when signing up, then send email to them regarding this,no explanation given just told to contact cancellation department, called and spoke to a unprofessional by the name that I have to pay R13 500 as penalty, never having access to wifi Please don't Be FOOLED DON'T TAKE THIS PACKAGE PLEASE
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Replies (3)
Vodacom's replyOfficial
07 Jul 2022, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2022, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TA
Tania Arendse-Slamat's updateReviewer Update
11 Jul 2022, 16:56Update,still no connectivity after being promised by a "highly skilled team member" her words not mine, I have no choice but to believe the 2nd consultant that actually told me that this product has not been working for the past two weeks, this week it would be 3 weeks , IF I KNEW THIS PRODUCT WAS DEFUNCT I WOULD NOT HAVE BOUGHT IT, NOW THEY WANT TO CHARGE ME R13 500 FOR PENALTY/ CANCELLATION FEE AS PER THE UNCOUTH MEGAN.All other "consultants' keep saying the SIM is "BLOCKED" AND THEY WILL HAVE THEIR TECHNICAL DEPARTMENT "Unblock" it surely it does not take from 30 June to 11 July to "Unblock" a SIM.
I have now requested they send me confirmation in writing of cancellation with no penalties/fee for the uncapped WiFi which I was not told about whe purchasing this product.The fact that they gave me R160 airtime to convert to data is a joke , AND VODACOM PLEASE DONT REPLY TO THIS MESSAGE WITH YOUR AUTOMATED RESPONSE IT MEANS NOTHING IF YOU CANNOT FIX THE PROBLEM....GUYS DONT BE FOOLED VODACOM HAS BEEN DISHONEST NOT ADVISING OF ISSUES REGARDING THIS PRODUCT
I have now requested they send me confirmation in writing of cancellation with no penalties/fee for the uncapped WiFi which I was not told about whe purchasing this product.The fact that they gave me R160 airtime to convert to data is a joke , AND VODACOM PLEASE DONT REPLY TO THIS MESSAGE WITH YOUR AUTOMATED RESPONSE IT MEANS NOTHING IF YOU CANNOT FIX THE PROBLEM....GUYS DONT BE FOOLED VODACOM HAS BEEN DISHONEST NOT ADVISING OF ISSUES REGARDING THIS PRODUCT
TA
Tania Arendse-Slamat's update11 Jul 2022, 16:56
Reviewer Update
Update,still no connectivity after being promised by a "highly skilled team member" her words not mine, I have no choice but to believe the 2nd consultant that actually told me that this product has not been working for the past two weeks, this week it would be 3 weeks , IF I KNEW THIS PRODUCT WAS DEFUNCT I WOULD NOT HAVE BOUGHT IT, NOW THEY WANT TO CHARGE ME R13 500 FOR PENALTY/ CANCELLATION FEE AS PER THE UNCOUTH MEGAN.All other "consultants' keep saying the SIM is "BLOCKED" AND THEY WILL HAVE THEIR TECHNICAL DEPARTMENT "Unblock" it surely it does not take from 30 June to 11 July to "Unblock" a SIM.
I have now requested they send me confirmation in writing of cancellation with no penalties/fee for the uncapped WiFi which I was not told about whe purchasing this product.The fact that they gave me R160 airtime to convert to data is a joke , AND VODACOM PLEASE DONT REPLY TO THIS MESSAGE WITH YOUR AUTOMATED RESPONSE IT MEANS NOTHING IF YOU CANNOT FIX THE PROBLEM....GUYS DONT BE FOOLED VODACOM HAS BEEN DISHONEST NOT ADVISING OF ISSUES REGARDING THIS PRODUCT
I have now requested they send me confirmation in writing of cancellation with no penalties/fee for the uncapped WiFi which I was not told about whe purchasing this product.The fact that they gave me R160 airtime to convert to data is a joke , AND VODACOM PLEASE DONT REPLY TO THIS MESSAGE WITH YOUR AUTOMATED RESPONSE IT MEANS NOTHING IF YOU CANNOT FIX THE PROBLEM....GUYS DONT BE FOOLED VODACOM HAS BEEN DISHONEST NOT ADVISING OF ISSUES REGARDING THIS PRODUCT
Vodacom's replyOfficial
14 Jul 2022, 10:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to ***, our records indicate that your query has been escalated to our Back Office for a cancellation and the team has confirmed that feedback was provided.
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2022, 10:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to ***, our records indicate that your query has been escalated to our Back Office for a cancellation and the team has confirmed that feedback was provided.
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Best regards,