Item: Vodacom
Rating: 1
Author: David R

Vodacom's replyOfficial

17 Jan 2023, 07:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Jan 2023, 07:58

Official

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

DR

David R's updateReviewer Update

17 Jan 2023, 13:17

For all reading this, This is the reply Vodacom sent. So meaning they are now also false advertising since Uncapped means no limit, Whereby there is now a limit, Thus means that they are now in breach of contract as the contract i signed said uncapped and not Capped, I would like vodacom to either then give me a rectified contract which i then can decide to either continue with or cancel with no extra cost, I can get the same internet that is still uncapped at MTN with cheaper prices and better speeds. First 4 months i could not get more than 10mb speeds, Then after that the price went up from advertised amount of R799 to R829 which i accepted, Was not happy about it but accepted it, Now they changing it to still say uncapped but it is not uncapped, I will goto court with Vodacom if i have to to get this resolved if they do not rectify this problem before the hard cap gets into place. A hard cap is Capped account and not uncapped.

PLEASE GET IN TOUCH WITH ME TO SORT THIS OUT OR CANCEL WITHOUT ANY ADDITIONAL FEES, I HAVE MY WORK LAWERS ON STANDBY FOR THIS.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The Home Internet LTE Uncapped tariffs currently allow customers to continue consuming data after exceeding their plan FUP(Fair Usage Policy), at a throttled speed (Soft Cap FUP). Once the customer reaches their Soft Cap FUP, they are still able to continue using data. From the end of February 2023 to the beginning of March 2023, customers will no longer be able to continue using their Home Internet Plan if they exceed their Soft Cap FUP.

You can select the link below to fami****ize yourself with the T&C’s info https://www.vodacom.co.za/vodacom/terms/home-internet-lte-uncapped Regards

DR

David R's update17 Jan 2023, 13:17

Reviewer Update

For all reading this, This is the reply Vodacom sent. So meaning they are now also false advertising since Uncapped means no limit, Whereby there is now a limit, Thus means that they are now in breach of contract as the contract i signed said uncapped and not Capped, I would like vodacom to either then give me a rectified contract which i then can decide to either continue with or cancel with no extra cost, I can get the same internet that is still uncapped at MTN with cheaper prices and better speeds. First 4 months i could not get more than 10mb speeds, Then after that the price went up from advertised amount of R799 to R829 which i accepted, Was not happy about it but accepted it, Now they changing it to still say uncapped but it is not uncapped, I will goto court with Vodacom if i have to to get this resolved if they do not rectify this problem before the hard cap gets into place. A hard cap is Capped account and not uncapped.

PLEASE GET IN TOUCH WITH ME TO SORT THIS OUT OR CANCEL WITHOUT ANY ADDITIONAL FEES, I HAVE MY WORK LAWERS ON STANDBY FOR THIS.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The Home Internet LTE Uncapped tariffs currently allow customers to continue consuming data after exceeding their plan FUP(Fair Usage Policy), at a throttled speed (Soft Cap FUP). Once the customer reaches their Soft Cap FUP, they are still able to continue using data. From the end of February 2023 to the beginning of March 2023, customers will no longer be able to continue using their Home Internet Plan if they exceed their Soft Cap FUP.

You can select the link below to fami****ize yourself with the T&C’s info https://www.vodacom.co.za/vodacom/terms/home-internet-lte-uncapped Regards

DR

David R's updateReviewer Update

20 Jan 2023, 11:21

and now everyone can see, 3 days no reply, no calls, nothing, they just dont care what they do, as long as they can falsly advertise and give false contracts to the people to take their money they dont give a dam what they do and how they ***** your money. how is this fair. i think i should take this further and hand it over to my attorneys just for the kicks of it and see what they will do then.

DR

David R's update20 Jan 2023, 11:21

Reviewer Update

and now everyone can see, 3 days no reply, no calls, nothing, they just dont care what they do, as long as they can falsly advertise and give false contracts to the people to take their money they dont give a dam what they do and how they ***** your money. how is this fair. i think i should take this further and hand it over to my attorneys just for the kicks of it and see what they will do then.

Vodacom Ripping Uncapped Internet People OFF.