sL
sam L

1 reviews | Active since Jan 2014

17 Nov 2021, 09:11

Vodacom ripping people off and breach there own contracts

I would absolutely NOT recommend Vodacom we have been a client for many many years however they use agents to do sales. I migrated 3 contracts of 7. The agent was all keen and sweet talk, our Vodacom bill is double than discussed by the agent. Now we sit where the left hand doesn't know wat the right hand is doing. As we continue to struggle for someone to resolve this matter, all we get is the run around, we as a client have requested the recording to no avail. Vodacom is in breach of there own contract and therefore we will terminate ALL CONTRACTS l. They Bill u for items which we don't understand as there are 4 contracts NOT BEEN USED. They can clearly see we pay and don't use them. We will terminate on grounds that they have breach there own contracts. I would NEVER recommend ANYONE to take contracts with them as they Bill u out of the agreement. I've been battling with this for months now and nobody seems to be able to resolve this matter. Vodacom have become to complacent, in there market. They can contact me ***.

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2021, 09:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team