CD
Catherine D
1 reviews | Active since Oct 2017
13 Dec 2019, 22:49
Vodacom ripping people off
Vodacom is ripping me off. On Wednesday I loaded R15 airtime on my phone for emergencies. A few minutes ago I get a msg stating “ Welcome! You have successfully subscribed to VideoPlay charged at R5.00. To cancel the service, use *135*997#.” I don’t subscribe to anything and I never have in the past. So I then check my balances and it states that I have only R5 airtime which means that someone has ****** R10 from my airtime one day after I deposited R15. Who is doing this and how can it be stopped? From what I can tell it is Vodacom *****ing people’s money.
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Vodacom's replyOfficial
15 Dec 2019, 11:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2019, 11:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jan 2020, 11:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Jan 2020, 11:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team