AB
Antoinette B
1 reviews | Active since May 2011
17 May 2019, 15:10
Vodacom ripping people off
I have a pre-paid Vodacom account. Almost daily an amount of R10.00 is deducted "Vodaphone live". At my first enquiry on 9 May 2019, I was told it is for games which they cancelled. On Wednesday, 15 May I noted that the amount is still being deducted. I phoned again and it was confirmed that it is cancelled. I've complained on Vodacom's Facebook page, no response//reply. I phoned again this morning and now I must try and speak/reason with a robot named Tobi - I demand re-imbur*****t of R80.00 since I cancelled it on the 9th already!
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Replies (4)
Vodacom's replyOfficial
17 May 2019, 16:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 16:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 May 2019, 19:15 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 May 2019, 19:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
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Antoinette B's updateReviewer Update
18 May 2019, 08:50So Vodacom did phone me and confirmed that they will refund me within 1 to 2 hours and after 18 hours ... STILL NO REFUND/AIRTIME❓❗️
AB
Antoinette B's update18 May 2019, 08:50
Reviewer Update
So Vodacom did phone me and confirmed that they will refund me within 1 to 2 hours and after 18 hours ... STILL NO REFUND/AIRTIME❓❗️
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Antoinette B's updateReviewer Update
18 May 2019, 10:44Thank you, I did receive the refund.
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Antoinette B's update18 May 2019, 10:44
Reviewer Update
Thank you, I did receive the refund.