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Anroux E
1 reviews | Active since Jun 2021
29 Jun 2021, 21:43
Vodacom ripping people of with subscriptions they did not register for
I have been charged airtime for a subscription I did not even approve or register for. I have received an sms stating that I've registered for the glamourzine yesterday, I went to the dail *135*997# and cancelled it and also blocked all 3rd party services. But received an sms just now stating that I have subscribed again and R10 has been deducted from my airtime. This is simply ripping people off and it's completely unacceptable. If someone from vodacom reads this stop ripping people off for something we did not register for. Please resolve this matter as soon as possible.
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Replies (2)
Vodacom's replyOfficial
30 Jun 2021, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jun 2021, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Anroux E's updateReviewer Update
01 Jul 2021, 20:05Good day. I have just received another sms at 19:45 on the 01/07/2021 stating that I have subscribed to gamvento and have been charged R10 again and the airtime got deducted again from my account. And I have a content blocker active so can you please tell me how is this happening?
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Anroux E's update01 Jul 2021, 20:05
Reviewer Update
Good day. I have just received another sms at 19:45 on the 01/07/2021 stating that I have subscribed to gamvento and have been charged R10 again and the airtime got deducted again from my account. And I have a content blocker active so can you please tell me how is this happening?