Vodacom *********** their customers

Hi i dont know who else to turn to i have been with vodacom for more than 10 years and lately i only have trouble with vodacom i spend more than R5000 monthly on contracts with vodacom a few years back i decided to take out a contract for my son so i went to vodacom because i already have contracts with them i walked into the store and asked for a contract which he get a a bit of airtime and if it is finished he can use a prepaid service i dont want suprises at the end of the month so they suggested a top up account so great he gets a phone and some airtime and it doesnt cost me a arm or a leg for years it went well so he upgraded a few times all of a sudden packages start changing you now pay for your handset and so on still atleast i dont get suprises at month end two month ago suddenly i get a bill on my sons account of almost R1500 i logged a complaint and they told me that he bought recurring data so i cancelled everything and asked the question i am the main member how can he buy recurring data if he has a top up account with only R230 airtime per month nobody could answer me nobody came back to me all i must do is shut up and pay cause if your statement is received and they dont answer you the debit order must go of last month exactly the same happend i phoned vodacom and asked what the problem is same story recurring data so i asked why do i take out a top up contract on my name i pay for it but now i get these huge bills i didnt give permission for that data to be loaded ifeel that i pay the account i am the main member if i dont give permission for data to be loaded it should not be loaded that is the reason why i took a top up contract so that i have a fixed amount to pay each month but sadly i was mistaken so after my call with the call centre the agent told me that he is going to log this query to back office for a refund so this morning i got an sms from a JUDY CHETTY telling me as a goodwill gesture the data has been deactivated but there will be no refunds why the **** did i take a top up contract what does top up mean then why did vodacom **** to me in the first place an never told me that without my permission my son can buy recurring data and it would be added to the bill why after all these years now i have these problems everybody is going thru dificult times but why do vodacom just keep on *****ing from their loyal customers ill tell you why cause once you signed their contract they dont give a **** they keep on making excuses they dont sort out their complaints as long as they keep quiet you cant do anything whether its their fault or not JUDY CHETTY didnt even have the decency to phone me just drop a sms and it is sorted why dont you phone me so i can tell u what to do with these contracts of mine i am sure that i am not the only one do we have to try and get a lawyer to help the many dissatisfied customers or go to carte blanche to help stopping vodacom from ripping of their customers why dont JUDY CHETTY out of goodwill cancel all my contracts then i can seek a company thats not that full of suprises