MJ
Matthew J

1 reviews | Active since Aug 2016

29 Aug 2016, 09:18

Vodacom *********** it's customers

<p>A week ago I purchased R250 worth of vodacom airtime. I decided to purchase a gig of data which is worth R149. Nevertheless a few hours later after recieving a few emails as well as responding and checking up on a few notifications, I check my balance and realise that my airtime was used instead of the data that i have purchased. At this point I discarded the idea of contacting their customer care due to feelings of helplessness would've increased due to the unfriendly service which is given. I decided that there is no use in crying over spilt milk. To cut a frustrating, but long story short a day later i got a notification to tell me that i have 5mb left. I immediately went to my nearest branch and queried, but it was told that my apps are eating my data where I have no social media applications other than whatsapp. This morning I have decided to change networks. After more than 10years of using this network i am tired of spending heaps of money just to feed vodacoms hunger to rip us as its users off.</p>

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Replies (2)
Vodacom
Vodacom's reply29 Aug 2016, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Aug 2016, 14:11
Official

Dear Mr Jarvis,

Feedback has been provided.

Regards,

Cassandra