1 reviews | Active since Aug 2016
Vodacom *********** it's customers
<p>A week ago I purchased R250 worth of vodacom airtime. I decided to purchase a gig of data which is worth R149. Nevertheless a few hours later after recieving a few emails as well as responding and checking up on a few notifications, I check my balance and realise that my airtime was used instead of the data that i have purchased. At this point I discarded the idea of contacting their customer care due to feelings of helplessness would've increased due to the unfriendly service which is given. I decided that there is no use in crying over spilt milk. To cut a frustrating, but long story short a day later i got a notification to tell me that i have 5mb left. I immediately went to my nearest branch and queried, but it was told that my apps are eating my data where I have no social media applications other than whatsapp. This morning I have decided to change networks. After more than 10years of using this network i am tired of spending heaps of money just to feed vodacoms hunger to rip us as its users off.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mr Jarvis,
Feedback has been provided.
Regards,
Cassandra
Dear Mr Jarvis,
Feedback has been provided.
Regards,
Cassandra
