VODACOM *********** CISTOMERS!!!

After calling in several times to cancel my contract and apparently another number I had, the cancellation dept. Put my call through to retentions, this vodacom agent refused to allow me to cancel my contracts and was trying to persuade me to upgrade, 15 mins or so of requesting him to just cancel both contracts, my husband took the phone and asked him to stop upsetting me and cancel it, he proceeded to apologise to me and said he will cancel them, he confirmed it was cancelled, however our line got cut, he never bothered to call me back like the agents have if the call gets dropped, at month, vodacom debits my account and I then proceed to instruct my bank to reverse the debit as this contract was cancelled.they happily debited my account even after my contract expired in December 2019, when I queried this their response was I was enjoying the benefits of free airtime and data, I requested them to check their records where after they confirmed to me they see it was not allocated and they can see I buy my own airtime and data ! So now they move into my wifi router which is over 3 years old and expired already, they also confirmed that this has been accumulating and they can see it has not been in use! Why take my money if I am not enjoying any benefits. Now I get a a warning letter that because of 1 reversal I am in arrears for an amount they cannot explain and they cannot assist me with further queries until I pay my account.I have been a vodacom customer/subscriber for over 10 years never missed 1 payment and this how you are treated during a global crisis! It was my intention to get a new contract,however not at this stage when everything around the world is so uncertain , I have every right to decide how my money gets spent and I will not allow Vodacom to bully me into paying an amount I am not liable for. SHOULD I RECEIVE NO RESOLUTION TO MY QUERIES I WILL ESCALATE MY QUERY to the Telecomms Board!! Agent after agent escalated my query and I am still waiting for assistance! Vodacom please spend some more funding on training your staff a handful are helpful, even your walk in stores, Good luck trying to get help from them ,they are far too busy having personal chats and making you feel uncomfortable in the store, yes ,I'm talking about you Vodacom Kenilworth Centre! As a loyal vodacom customer I am highly disappointed!