WS
Wesley S

1 reviews | Active since Aug 2013

02 Jun 2021, 10:20

Vodacom *********** another customer!

Vodacom is a joke! As we all know, Vodacom and various other cellular providers have had to drop their data rates, as they simply are charging us consumers WAY to much for data (according to the representative that phoned me, it had dropped from R3 per MB to 49c)...

However, the twist is that the lady from Vodacom who phoned me (an absolute idiot, who constantly talks over the customer and is solely trying to run her sales pitch, instead of trying to actually assist) is now informing me, that the prices are much better and we get more data, but my only option is to pay Vodacom another R300 a month to have a different package.

On requesting that I do not want to pay in more a month, but would rather stay on my package at a more reasonable rate, i am met with "we cannot help you. You can just stay where you are!" What a damn joke Vodacom! It is finally time to get rid of all my contracts with you and move to more reasonable service provider. Shocking!

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2021, 11:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team