1 reviews | Active since Oct 2016

23 Jun 2018, 06:31

Vodacom *********** Airtime and Data

I thought ibwas the only prepaid customer being ********** by Vodacom and it turns out i am not. I had R200 airtime loaded and then removed the sim card to ise the Telkom one. A fee weeks later i insert the Vodacom sim card and my airtime balance is R0.00. They wasted no time in trying to blame me for background apps and so on. In the end they refunded me not to mention the very same thing happend that airtime just used its self cause i now prefer using Telkom sim card but everytime i insert the Vodacom there balances are all 0.00 They keep telling me stories about update on their systems, data is even worse. It finishes just as you load it. How many innocent people out there who dont know where to go or do are victims of this daily Vodacom *******.

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2018, 07:42
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team