1 reviews | Active since Oct 2016
Vodacom ripping me off with Vodafone Live!!!!
<p>I sent the below email to Vodacom on 10 May 2017, it's 2 weeks later, no reply received yet. I've signed a contract with Vodacom, not with some third party, so Vodacom is responsible for this ****!!</p> <p> </p> <p>Email sent 10/05/2017</p> <p>Please let me know what this Vodafone Live is that appears on my account. I need you to remove this from my account immediately, and reverse the charges on there. I have neither subscribed to Vodafone Live, nor have I signed for it. I don't have the app on my phone, nor on any device that I'm using. I have googled this Vodafone Live issue with Vodacom, and was not surprised to see that there are scores of Vodacom Customers complaining about Vodacom ripping them off with this, they have never signed, nor have they subscribed to it. This is exactly the same in my case. I await your urgent response or I will revert to Argus Action and Hellopeter.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
29/09/2017 (15h52) -Needless to say that I have not been contacted by a consultant yet!
29/09/2017 (15h52) -Needless to say that I have not been contacted by a consultant yet!
Dear Melody,
Feedback has been provided via email.
Regards,
Cassandra
Dear Melody,
Feedback has been provided via email.
Regards,
Cassandra
30/05/2017 -Response received from Vodacom
Dear Miss...
I hope you well.
Please note that the Vodafone Live service activated on the number ....... occurs when the user connected to the Router accesses Vodafone Live and subscribes to the service.The user in this instance accessed the Vclip games and subscribed to the service.
I understand that you may not have been aware of this and you can migrate to a Topup Contract to prevent this going forward. I have loaded a credit as a once off on your Account for the Vodafone Live services and cancelled the subscription.
Regards,
Cassandra
30/05/2017
Dear Vodacom
Thank you for responding to my query. However, this is utter nonsense. I don't watch any games, nor do I play games on any of my devices. As I mentioned in my review, my contract is with Vodacom and not with your croonies. I have not signed a contract with them so how the heck do they have access to my Vodacom account? You please sort out this mess!
Please let me know how the Topup Contract works, also how the migration will affect my contract with Vodacom, ie. extra charges, pros and cons, etc. I also need a Credit Note for the credit which you loaded on my account because I checked now but could not pick up anything. Your urgent response will be appreciated!
30/05/2017 -Response received from Vodacom
Dear Miss...
I hope you well.
Please note that the Vodafone Live service activated on the number ....... occurs when the user connected to the Router accesses Vodafone Live and subscribes to the service.The user in this instance accessed the Vclip games and subscribed to the service.
I understand that you may not have been aware of this and you can migrate to a Topup Contract to prevent this going forward. I have loaded a credit as a once off on your Account for the Vodafone Live services and cancelled the subscription.
Regards,
Cassandra
30/05/2017
Dear Vodacom
Thank you for responding to my query. However, this is utter nonsense. I don't watch any games, nor do I play games on any of my devices. As I mentioned in my review, my contract is with Vodacom and not with your croonies. I have not signed a contract with them so how the heck do they have access to my Vodacom account? You please sort out this mess!
Please let me know how the Topup Contract works, also how the migration will affect my contract with Vodacom, ie. extra charges, pros and cons, etc. I also need a Credit Note for the credit which you loaded on my account because I checked now but could not pick up anything. Your urgent response will be appreciated!