VODACOM RIPPING ME OFF ON DATA

Vodacom has deducted R2500 from My capitek account for Data purchase this morning , I have been taken from pillar to post by both Capitek bank & Vodacom on how to stop this transaction and receive my money back , this totally unacceptable , The gentleman from Vodacom name Jongisizwe Mazibuko and his Supervisor called Zanele Motswa***e are refusing to help me , they say they cant do anything about my money i must speak to my Bank , Capitek Bank says i must speak to Vodacom , Who do i speak to ?????? i have escalated this matter to the ombudsman hopefully someone will get to the bottom of this saga , This is totally ******* from Vodacom