ZN
Zoe-ann Nicholson

1 reviews | Active since Apr 2018

28 May 2020, 19:18

Vodacom ripping me off!

I signed up for new contract in December 2019 for a business 300 gig lte line with speeds of up to 25mbps .For the past 2 months I have been experiencing speeds of 4mbps and lower.I contacted the call centre I was given a reference and was told the matter was resolved after 3 weeks.i went to the Vodacom Bluff store where the contract was taken out and informed them there was no difference in speed.The manager did assist us by sending an email to the person concerned.I still have got no response to date.I have been to the store on numerous occasions and sent many emails to no avail.I am currently paying R998 for a contract that is of no use to me.This service is unacceptable.

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Replies (1)
Vodacom
Vodacom's reply29 May 2020, 07:31
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team