VC
Vonani C
1 reviews | Active since May 2013
01 May 2020, 18:23
Vodacom Ripping me off and capitalising during the Lockdown
So Vodacom has decided to take away my option to purchase Minutes making use of my airtime via the app or *135# knowing that making calls by means of airtime is very costly i.e. R100 airtime only lasts for 30 minutes meaning either I keep buying airtime everyday or buy their stupid promos of 60 minutes night owl for R15 ! This is utter nonsense and vodacom is just ripping me off....after so many years of using their network
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Vodacom's replyOfficial
03 May 2020, 16:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2020, 16:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Vonani C's updateReviewer Update
05 May 2020, 17:32So based on the explanation given to me Vodacom misled me resulting me taking a contract that ends up costing more that what I budgeted for. The half baked explanation was that Vodacom does not offer Contract clients the Option to just buy any minutes for phone call purpose and only the for you promotional minutes of which to me they are useless. I remember very well asking the consulted before taking this top up contract if I'll be able to purchase minutes and he said yes and for almost a year now I have been able to purchase minutes until this current month when vodacom conveniently decided that top up contracts aren't allowed to purchase any form of minutes.
Now my stuck with a contract for the next 12 months plus that will cost me more on a monthly basis cause I can't afford to cancel it. And before some other consultant tells me about the T&C's , they themselves as consultants must know the T&Cs so that if I consult I am given the correct advise to make the right decision which did not happen in this case.
Now my stuck with a contract for the next 12 months plus that will cost me more on a monthly basis cause I can't afford to cancel it. And before some other consultant tells me about the T&C's , they themselves as consultants must know the T&Cs so that if I consult I am given the correct advise to make the right decision which did not happen in this case.
VC
Vonani C's update05 May 2020, 17:32
Reviewer Update
So based on the explanation given to me Vodacom misled me resulting me taking a contract that ends up costing more that what I budgeted for. The half baked explanation was that Vodacom does not offer Contract clients the Option to just buy any minutes for phone call purpose and only the for you promotional minutes of which to me they are useless. I remember very well asking the consulted before taking this top up contract if I'll be able to purchase minutes and he said yes and for almost a year now I have been able to purchase minutes until this current month when vodacom conveniently decided that top up contracts aren't allowed to purchase any form of minutes.
Now my stuck with a contract for the next 12 months plus that will cost me more on a monthly basis cause I can't afford to cancel it. And before some other consultant tells me about the T&C's , they themselves as consultants must know the T&Cs so that if I consult I am given the correct advise to make the right decision which did not happen in this case.
Now my stuck with a contract for the next 12 months plus that will cost me more on a monthly basis cause I can't afford to cancel it. And before some other consultant tells me about the T&C's , they themselves as consultants must know the T&Cs so that if I consult I am given the correct advise to make the right decision which did not happen in this case.