1 reviews | Active since Oct 2016

20 Jul 2019, 20:00

Vodacom ripping loyal customer off

I'm really dissapointed after so many years I have served using vodacom sim card. I was perfectly doing fine, up until I decided to take a contract with you guys, which is being loyal to my network, firstly they told me I will loose my talking points, which I accepted it. They never told me about my network plan I lost it. Now incoming calls I cant see who is calling its showing unknown every number that calls me. I called vodacom for assistance they told me I must pay a certain fee monthly to activate my caller ID to see who is calling. I'm really dissapointed with vodacom!. They nevet disclosed that when they help you taking a contract via phone call. Now I must pay for something that I didn't even plan on paying. Vodacom after this contract I'm done with you guys. Don't even mind paying a cancellation fee. I'm really angry!

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Replies (2)
Vodacom
Vodacom's reply21 Jul 2019, 11:02
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply31 Jul 2019, 15:17
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team