Vodacom ripping customers off with data usage

<p>Dear Vodacom,</p> <p>i have been a loyal customer since 1998 and have recently received the most outrageous data invoices on a data contract I have had since 2012. No warnings during the 2 months that I had exceeded the allocated 2G, only HUGE outrageous invoices at the end. Not being able to fight the data usage I resorted to paying the invoices and upgrade to a top-up from an open-line. The migration was done on the 20th of November. I was told it would only be effective from 1 December and I was assured that I will NOT be able to exceed the allocated 5G on a top up account and will NOT be receiving any nasty surprises again. Big was my surprise when I checked my current monthly usage (December) and expecting a bill of around R299 to once AGAIN be surprised with a bill of R1298.32!!! Tried to call the Vodacom accounts department but after 25 minutes and 2 dropped calls I am none the wiser. </p> <p>Went to the Vodacom store in Cresta and they can't help me. </p> <p>Well done Vodacom ... This is ****************, for a 3rd month in a row you will be taking money from my account I have no control over ... Beter that any phishing ****. </p> <p> </p> <p> </p>