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Juanita

1 reviews | Active since Nov 2021

01 Mar 2025, 13:56

VODACOM RIPPING CUSTOMERS OFF UNDER WARRANTY

Disgusting service from this company

I took out a contract tablet at the end of November about. One month later the tablet freezes and can't be used.

I went to the Umhlanga Vodacom these people have no blady clue what they are doing.

I was told by a very unfriendly rude Indian staff member to take ot to Kensington square which I did.

The gentleman at the Kensington store was very helpful and also confirmed the device is under warranty and would have to be replaced as it seems to be a hardware or software problem.

He sent it to Umhlanga.

Today I get message to accept a R900 repair this is blady bull it's under warranty.

EITHER VODACOM REPLACES THIS DEVICE OR I WILL CANCEL THE WHOLE CONTRACT. THEY ARE BLADY FAST TO DEDUCT THERE PAYMENTS BUT NOT TO CORRECT THERE DEVICE FAULTS.

I WANT THIS SORTED OUT ASAP.

Mrs Tolmay

0
Replies (5)
Vodacom
Vodacom's reply01 Mar 2025, 16:30
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

J
Juanita's update03 Mar 2025, 10:50
Reviewer Update
I am sooooooo sick of this blady company and there staffs bad blady manners. I spoke to a African lady 5 minutes ago advising her I need the proof of warranty. She tells me to wait. I told her I have been waiting for long enough she throws the phone down in my ear.

I am done I want this **** sorted out today or I'll take it furthest.

Vodacom absolutely pathetic no customer mortals at all.

This is a system error with your device replace it, or cancel the damn contract and clear the account finished. I refuse to pay for a device error .
J
Juanita's update05 Mar 2025, 11:06
Reviewer Update
ABSOLUTELY ****** ALL HAS BEEN DONE ABOUT THIS PROBLEM. THE WARRANTY ON THIS DEVICE IS GOING TO RUN OUT AND THEN VODACOM IS GOING TO BLADY JUMP TO ASSIST BECAUSE THEM WILL BE MAKING MONEY OFF OF ME AGAIN. I WANT THIS SORTED OUT IMMEDIATELY.

WHAT IS THE BLADY DELAY I NEED MY DEVICE REPLACED URGENTLY
J
Juanita's update05 Mar 2025, 11:06
Reviewer Update
ABSOLUTELY ****** ALL HAS BEEN DONE ABOUT THIS PROBLEM. THE WARRANTY ON THIS DEVICE IS GOING TO RUN OUT AND THEN VODACOM IS GOING TO BLADY JUMP TO ASSIST BECAUSE THEM WILL BE MAKING MONEY OFF OF ME AGAIN. I WANT THIS SORTED OUT IMMEDIATELY.

WHAT IS THE BLADY DELAY I NEED MY DEVICE REPLACED URGENTLY
J
Juanita's update05 Mar 2025, 12:16
Reviewer Update
I HAVE EMAILED UMHLANGA @ ***

REGARDING THE WARRANT DOCUMENT THAT I WAS TOLD VODACOM CUSTOMER CARE WOULD SEND THEM. BUT STILL NO ASSIST AT ALL.

I REFUSE TO PAY FOR THIS REPAIR WHEN I AM UNDER WARRANTY

SOMEONE PLEASE 😡😡😡😡😡😡 ASSIST NOW