VODACOM RIPPING CUSTOMERS OFF BY ADDING BUNDLES - PATHETIC SERVICE

This is he worse service ever. I have written a report on the 13 February explaining my experience and concerns about vodacom rep**** that they will contact me. To date no one has contacted me regarding my query and then again another R35 was taken off for a whatsapp bundle which i already have. I called the call centre again and was told the old query has been closed. So they just cancelled ongoing bonus bundles did not refund me and closed the query. Yet i explained to the consultant that i did not purchase those bundles as the phone was off and the sim card was on that phone. The consultant kept on saying it is showing that i added the bundle on USSD even me after explaining to her that the phone was off and i need them to do an investigation as it is impossible that the bundle was bought via USSD. So now vodacom has taken R135 + another R35 which is a total of R170.00 . Vodacom is ripping customers by adding unessary bundles and they have also been adding my advance amounts to the bill even though i recharge before month end. Gosh endless problems with vodacom and no help from any consultants.