AK
Andre K
1 reviews | Active since May 2019
09 Sept 2019, 08:53
Vodacom Ripping Customers...
They allow deductions on your account for games @ R4.35 per day without notifying you about the deduction except at the end of the month on your statement when R134.85 has been taken of you account already. How many people are they robbing in the same way every month? Surely they can have a procedure to notify you , with an option to accept or decline, before they allow the deductions. It is the second time this year that I noticed it on my account
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Vodacom's replyOfficial
09 Sept 2019, 10:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2019, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Sept 2019, 12:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply16 Sept 2019, 12:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team