ML
Mike L

1 reviews | Active since Jul 2015

16 Jan 2016, 07:01

Vodacom ripped me off at R1000 per gig

When my monthly data of 5gig had run out in December I continued to be billed out of bundle rate. Vodacom did not inform me via SMS or otherwise so I unknowingly continued to be charged without my knowledge.<br> So I had gone over and above my contract amount by 10gig.<br> I was then unfairly charged R1000 per gig in total of R10000!!!!!!<br> I find this totally unacceptable and unfair for someone to have to pay this amount of money for data. So I call customer care and spoke to a lady called Zandile she says it's in my contract that I signed. Basically when we take out a cellphone contract, those 50 paged we sign, basically we sign our death warrant? <br> Are my rights as a consumer being violated ? <br> <br>

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Replies (1)
Vodacom
Vodacom's reply16 Jan 2016, 10:12
Official
Hello michaellazarides,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team