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eugene D

1 reviews | Active since Apr 2017

23 Jul 2019, 11:40

Vodacom ripped me off!!

Vodacom is probably the biggest false advertisers on the planet!!!i bought airtime,got"free' airtime with that purchase,my data was switched off,i immediately bought data, received a message to say my data purchase was successful,then i switched my data on,used the internet knowing i bought data,when i checked my balance the "free" airtime was gone,i phoned customer care,a lady told me that the "free' airtime depleted because i used the internet before the data i bought kicked in, remember i got an sms to say the data i bought was allocated,now another agent phoned me and FIRST told me that the system will use the free airtime before it uses my airtime,but i had data,why use the "free' airtime???then he changed his story and said before the data i brought kicked in,it used the"free' airtime!what a *******!

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2019, 12:40
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team