eD
eugene D
1 reviews | Active since Apr 2017
17 Jul 2019, 18:11
Vodacom ripped me off!!
Today i bought a R12 Vodacom airtime,then i received a R12 vodacom airtime free,my data was switched off,i then bought 250 mb data for R5,i had R7.51 left plus that R12 free airtime after i bought the 250 mb for R5,i then switched my data on,used the internet,later i checked my balance,the R12 free data was gone,i phoned customer care and was told i used the internet and that R12 airtime was depleted,how can that be????i had 250mb of data!!!what a *******!!!
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Vodacom's replyOfficial
18 Jul 2019, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2019, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jul 2019, 11:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Jul 2019, 11:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team