1 reviews | Active since Apr 2013
Vodacom ripp off unsubscribed apps
I received my November invoice and noticed that I was invoiced R4.39 a day for Leisure and Video. I don't know what this app is and i never subscribed to it. i phoned customer service and was told that I had subscribed to this app. To my surprise i was told that i was also subscribed to JUJUMOBY and VIDPLACE which I had never done and that Vodacom could only cancel it but would have to pay for it up to the date of cancellation. This is a total ripp-off and they should let you know if you subscribed to an app and whether you accept it.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
