mG
mervin G

1 reviews | Active since Apr 2013

14 Dec 2017, 13:32

Vodacom ripp off unsubscribed apps

I received my November invoice and noticed that I was invoiced R4.39 a day for Leisure and Video. I don't know what this app is and i never subscribed to it. i phoned customer service and was told that I had subscribed to this app. To my surprise i was told that i was also subscribed to JUJUMOBY and VIDPLACE which I had never done and that Vodacom could only cancel it but would have to pay for it up to the date of cancellation. This is a total ripp-off and they should let you know if you subscribed to an app and whether you accept it.

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2017, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team