vodacom ripp off

I am totally disappointed in the service I have received by Vodacom. I went into the store just before lockdown and did an upgrade and was totally shocked when I was asked to pay R150 to proceed with the upgrade. What a *******. I went to Telkom the very same day for my sons upgrade and he paid nothing. This was just evident that I was with the wrong company. I then noticed that as per my request to Vodacom Vangate to cancel my insurance was not actioned. I paid R150 and they couldn’t even action a simple request. I thought how much worse it can get until yesterday. I has a social and whats app bundle and when I made a whats app call was shocked to see that all my airtime has been depleted for the month. I called the call centre and as expected got all kinds of excuses. Long story short Vodacom is ripping me off .