GB
Glenn B

1 reviews | Active since Oct 2017

20 Sept 2019, 08:47

Vodacom Ripoff Artists

If you ever want to be ********** properly become a vodacom member. It has to be the worst service ive ever had. Although on numerous occasions this month ive sent through proof of payment of my account to various Vodacom mails im still being reminded to make an arrangement to pay my account. When i phone customer care im advised i actually have a credit on my account as ive paid too much for the month. Im advised i wont have any more calls from them reminding me to make a payment. I then try to make a call only to be told i cant as i have no talk time. When this is queiried im told there is a certain number that i spent an hour and 33 minutes talking to on the 1st Sept. When asked for the number the muppet on the other end at customer care tells me he cant divulge this info even although it is my phone we are talking about. Ive now paid the account twice and sent proof of payment once from Nedbank and once from Cellucity. Vodacom you are just a bunch of ******* who prey on the gullible SA community. The minute my contract is up im moving my service elsewhere.

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Replies (2)
Vodacom
Vodacom's reply20 Sept 2019, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 Sept 2019, 13:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,