GG
Glen G
1 reviews | Active since Jun 2014
08 Dec 2019, 22:54
Vodacom ripoff
I am being charged an extra R175 on a bundle on my contract which I never purchased or authorized
How do Vodacom allow purchases on a clients contract which the client did not complete or authorize ?
This is not on and very questionable
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Dec 2019, 07:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2019, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GG
Glen G's updateReviewer Update
10 Dec 2019, 05:33More than 24 hours have passed and not a word from Vodacom
The service of Vodacom is pathetic to say the least
The service of Vodacom is pathetic to say the least
GG
Glen G's update10 Dec 2019, 05:33
Reviewer Update
More than 24 hours have passed and not a word from Vodacom
The service of Vodacom is pathetic to say the least
The service of Vodacom is pathetic to say the least
GG
Glen G's updateReviewer Update
31 Dec 2019, 06:58Hello Vodacom
Yes that was for a data bundle from December 2019 but there was also a R175 charge for a data bundle on the number *** which was done in November 2019 and was debited on the bill to me for 7 December so I never received any reversal of this charge. I did not purchase or authorise this bundle purchase on my account which is the same as what happened with the other bundle which you reversed so I expect this one to also be reversed
Yes that was for a data bundle from December 2019 but there was also a R175 charge for a data bundle on the number *** which was done in November 2019 and was debited on the bill to me for 7 December so I never received any reversal of this charge. I did not purchase or authorise this bundle purchase on my account which is the same as what happened with the other bundle which you reversed so I expect this one to also be reversed
GG
Glen G's update31 Dec 2019, 06:58
Reviewer Update
Hello Vodacom
Yes that was for a data bundle from December 2019 but there was also a R175 charge for a data bundle on the number *** which was done in November 2019 and was debited on the bill to me for 7 December so I never received any reversal of this charge. I did not purchase or authorise this bundle purchase on my account which is the same as what happened with the other bundle which you reversed so I expect this one to also be reversed
Yes that was for a data bundle from December 2019 but there was also a R175 charge for a data bundle on the number *** which was done in November 2019 and was debited on the bill to me for 7 December so I never received any reversal of this charge. I did not purchase or authorise this bundle purchase on my account which is the same as what happened with the other bundle which you reversed so I expect this one to also be reversed