jG
jacky G
1 reviews | Active since Jul 2011
12 Jan 2019, 04:47
Vodacom ripoff!!!
Yesterday 11 January I bought a 100MB 7 day data bundle from Vodacom and received a confirmation sms advising it expires at midnight on 18 January - so far so good. When I check my balance I'm advised it expires on the 17th - huh? This has now happened 3 times with the same results. I have sent them screen shots - twice - they have "escalated" the problem to technical - reference 1- ********** ********** - I now give up!!
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Replies (3)
Vodacom's replyOfficial
12 Jan 2019, 09:11 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2019, 09:11
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
jG
jacky G's updateReviewer Update
17 Jan 2019, 06:08I wonder how long "due course" is?
jG
jacky G's update17 Jan 2019, 06:08
Reviewer Update
I wonder how long "due course" is?
jG
jacky G's updateReviewer Update
17 Jan 2019, 16:42OK, but my questions is STILL - why do I get an sms saying one date but on checking my balance it is a day earlier? Seriosly!! It doesn't sound that difficult a question!!!
jG
jacky G's update17 Jan 2019, 16:42
Reviewer Update
OK, but my questions is STILL - why do I get an sms saying one date but on checking my balance it is a day earlier? Seriosly!! It doesn't sound that difficult a question!!!