YH
Yvonne H
1 reviews | Active since Nov 2014
30 Oct 2017, 14:45
VODACOM RIPOFF
if you don't know how to waste money, sign a contract with Vodacom. For the last 3 months I have been ********** in excess of 8 gig's of data per month. I lodged a complaint on 09 October 2017 and up until now NO CALLS from Vodacom. There will be no feedback from Vodacom. I called last week and was told, pay first & you should get feedback afterwards. I cannot wait for my contract to end with Vodacom so I can move to a different service provider. I have been a for 20 years but VODACOME ARE JUST USELESS *******
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Replies (2)
Vodacom's replyOfficial
30 Oct 2017, 15:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2017, 15:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
YH
Yvonne H's updateReviewer Update
02 Nov 2017, 12:47STILL WAITING FOR SOMEONE TO CALL ME FROM VODACOM, I AM ON THE PHONE TO THEM RIGHT NOW AND HAVE BEEN PUT THROUGH TO THE SOLUTIONS TEAM (WHAT SOLUTION) SHE HAS PUT ME ON HOLD AND I HAVE BEEN HOLDING FOR 20 MINUTES SO SHE CAN TRY AND FIND THE EVER ELUSIVE SUPERVISOR THAT IS ALWAYS IN A MEETING. I AM FED UP VODACOM. YOU ARE THE WORST SERVICE PROVIDER I HAVE EVER DEALT WITH AND YOU KNOW NOTHING ABOUT CUSTOMER SERVICE!!!
YH
Yvonne H's update02 Nov 2017, 12:47
Reviewer Update
STILL WAITING FOR SOMEONE TO CALL ME FROM VODACOM, I AM ON THE PHONE TO THEM RIGHT NOW AND HAVE BEEN PUT THROUGH TO THE SOLUTIONS TEAM (WHAT SOLUTION) SHE HAS PUT ME ON HOLD AND I HAVE BEEN HOLDING FOR 20 MINUTES SO SHE CAN TRY AND FIND THE EVER ELUSIVE SUPERVISOR THAT IS ALWAYS IN A MEETING. I AM FED UP VODACOM. YOU ARE THE WORST SERVICE PROVIDER I HAVE EVER DEALT WITH AND YOU KNOW NOTHING ABOUT CUSTOMER SERVICE!!!